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  • Kanvas Beauty Loyalty and VIP Program - FAQs

    Signing up

    How do I sign up for the Kanvas Beauty Rewards Program?

    When you create an account with us, you're automatically part of our Loyalty Program and in the running to be invited to our VIP Club (unless you unsubscribe from us). If you unsubscribe, we can't send you an email invitation, even if you meet spending thresholds. So stay in touch!

    How do I join the VIP Program?

    Once you spent $500 in our store or make at least 4 orders within the year, you've earned an automatic invitation to our VIP Program. Our VIP Program runs annually, and resets in December, which is when we send out invites for the following year.

    Benefits

    What are the benefits of the Kanvas Beauty Loyalty Program?

    Once you sign up with us, you'll receive $20 off your first order of A$99 or more. You'll also be entitled to 10% off your subsequent order, if you leave a product review. There's no cap on this, so essentially you can receive 10% off every time you order! 

    What are the benefits of the Kanvas VIP Club?

    In addition to the above advantages, you'll also receive up to $50 in vouchers or store credit during the year, early invitation to our Black Friday Sale with an additional discount, and incentives to try new products and brand launches during the year.

    Returns and Refunds

    I made an order but it was later refunded / I returned it. Will that still count towards my annual spend?

    A refund will not count towards your annual spend. if the item is returned for store credit, then your spending will be maintained.

    VIP Program

    What is 'early access' to a sale?

    As a VIP member, you will receive sale emails 48 hours ahead of the general public so you get first dibs. You'll also receive a deeper discount!

    How will I know I'm in the VIP Program?

    We'll email you an invite in December, with the requirement to opt in to be a part of our VIP Program for the following year. Make sure you check your junkmail! If you believe you have satisfied the spending tier but still haven't received an invitation, just email us at hello@kanvasbeauty.com.au. We'll sort you out.

    VIP Program expiry

    You must continue to spend to remain in the VIP Program. If you spend over $500 or make more than 4 orders within a calendar year (Jan 1 - Dec 31), you keep your VIP status for the following year.

    How do I use store credit or vouchers?

    Ensure you're logged into your account. The store credit should be automatically in your account, whereas vouchers will need to be applied using a code at checkout.